This privacy notice describes the principles of processing the personal data of the users of the software and services of SNACKA by Realified OÜ (“Snacka”, “we”, “us”, “our”). The Snacka Software and Services includes, but is not limited to software applications for Desktop and Mobile devices, our Website, and any of our other software & service(s) as may apply.
The controller of personal data is Realified OÜ, registry code 14504715, address Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 60a/5, 10412.
This privacy notice does not apply to third-party websites, applications, or services that display or link to different privacy statements.
What personal data we collect
Information you provide to us if you contact our customer support may also be stored for validation and service quality purposes.
We also collect user behaviour data via event tracking solutions (including device information, session length, etc.) but such data is always anonymised and therefore does not constitute personal data.
For what purpose do we collect personal information
— Providing and managing Snacka and its related services;
— To ensure and fulfill the terms of service;
— To develop and improve Snacka and its related services;
— To provide you effective support and services;
— To collect anonymized statistics about gaming experience.
The legal basis for processing your personal data is our contractual obligation to process this data in order to provide Snacka and its related services.
We collect your data about your country upon registration under legitimate interests in order to provide you with a better experience and customer support.
We reserve the right to disclose personal data to comply with the law or law enforcement, to prevent fraud or abuse, or to protect our legal rights on the grounds of legitimate interests as reasonably necessary.
Recipients and transfer of personal data
Personal data may be transferred to third parties (for example, customer support service provider) if this is strictly necessary for the provision of Snacka and its related services.
If we share data with third-party services that support our delivery of Snacka, we require that they protect your personal information to the same standards we do.
If our processors locate outside of the EEA we ensure that such transfers are always covered with a necessary data protection mechanism (e.g. Privacy Shield or Standard Contractual Clauses).
We have implemented appropriate technical and organizational measures to ensure the security of personal data, including unauthorized or unlawful processing, and accidental loss, destruction or damage of personal data. Personal data is stored on servers located in the European Union.
User behaviour data is collected via third party event tracking solutions in anonymized form and is not personalized with the user or his/her account.
If a personal data breach occurs and such violation may pose a high risk to the privacy of the user, we inform the user and the relevant authorities of the breach.
The personal data of the user shall be retained until the termination of usage and additionally for 12 months period. Reported Image Data and reported IP Addresses will be kept until Moderation Review by our Team for up to 2 months after the report or until required by law enforcement authorities in case of criminal violations. Customer support communication will be deleted or anonymized after 12 months period.
In the event of a dispute, personal data will be retained until an agreement is reached or until the due date for the claim expires.
Data protection rights
Your rights concerning your personal data that we process include:
Right of access - you have the right to ask us access to your personal data.
Your right to rectification - you have the right to ask us to rectify data that is inaccurate. You also have the right to ask us to complete data that is incomplete.
Right to restriction of processing - you have the right to ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability - you have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
We shall ask for your prior consent in order to send you marketing emails. If, after providing the consent, you no longer want to receive such emails, you may revoke your consent at any time by contacting email@example.com or clicking “Unsubscribe” at the end of marketing e-mails. Even if you do not consent to marketing emails, we may still send you service-related emails which could include information about your account, updates and other technical matters.
Since the creation of Snacka account is allowed for children over the age of 13, we do not process the personal data of children under age 13.
We reserve the right to change this Privacy Notice. We will provide notification of the material changes to this Privacy Notice.
If you have a complaint or concern about how we use your personal data, please contact us at firstname.lastname@example.org and we will attempt to resolve the issue as soon as possible. You also have a right to lodge a complaint with your national data protection supervisory authority at any time.